Same Day Medical Delivery – Privacy Policy
Last updated: October 10, 2026
SameDayMedical.ca handles personal information as part of arranging and completing medical equipment and supply deliveries. This Privacy Policy explains what we collect, why we collect it, how we use and share it, who may have access to it, how long we keep it, and the choices and rights available to you.
SameDayMedical.ca is operated by EMPOWER 360 Inc., a federally incorporated Canadian corporation with its head office in British Columbia, Canada. When this policy says “SameDayMedical.ca,” “we,” “us,” or “our,” it means EMPOWER 360 Inc.
By using SameDayMedical.ca, you acknowledge the practices described in this Privacy Policy.
For privacy questions or requests, please visit https://thesameday.ca/contact.
What We Collect
The information we collect depends on how you use SameDayMedical.ca.
Information you give us directly
We may collect:
Your name, phone number, and delivery address. We collect this information to arrange and complete your delivery.
Pickup and delivery details. We collect information about the items to be delivered, the pickup location, the delivery address, and any special instructions you provide.
Payment information. Payments are processed through third-party payment processors. We do not receive or store your full payment card number.
Communications with us. If you contact us by phone, text, or through our website, we collect the information you provide and any information reasonably necessary to respond to your request.
Please avoid entering unnecessary personal information into any free-text field or communication with us.
Information created when you use our service
When you book a delivery, we create or process information such as:
your booking and delivery status
pickup and delivery details and instructions
delivery confirmation and completion records
payment and transaction records
communications related to your delivery
other information needed to operate and complete your delivery
Technical and service information
When you visit our website, we may automatically collect limited technical information necessary to operate, secure, and improve the service.
This may include:
dates and times of activity
basic request and server logs
browser or device information made available through normal web requests
IP addresses where recorded by our systems or service providers
security information
error and diagnostic information
information about how our website is used
We use this information primarily to operate and secure SameDayMedical.ca, diagnose problems, prevent misuse, and understand service usage.
What We Do Not Do
SameDayMedical.ca does not sell or rent your personal information.
We do not use your personal information to build advertising profiles about you.
We do not use third-party advertising trackers for targeted advertising or retargeting. We may use analytics services, as described in the Cookies section below, to understand how our website is used.
How We Use Your Information
We use personal information for purposes reasonably connected to providing, operating, protecting, and improving SameDayMedical.ca.
These purposes include:
arranging and completing your delivery
confirming pickup and delivery windows
communicating with you about your booking
processing and administering payments
responding to questions, support requests, and disputes
maintaining, troubleshooting, and improving our service
detecting, investigating, and preventing fraud, abuse, unauthorized access, or violations of our Terms of Service
maintaining appropriate business, accounting, transaction, and legal records
complying with applicable laws and lawful requests
understanding use of our website in aggregate
We may also use information that has been aggregated or de-identified so that it no longer reasonably identifies an individual to understand how our service is used and make business decisions.
How We Share Your Information
Delivery partners and contractors
To complete your delivery, we may share relevant information such as your name, phone number, pickup address, delivery address, and delivery instructions with our delivery partners, drivers, and contractors. We share only the information reasonably necessary to complete your delivery.
Service providers
We use third-party service providers to help operate SameDayMedical.ca. Depending on the service, these providers may assist with:
website hosting and infrastructure
payment processing
communications and messaging
security
analytics
error monitoring and technical operations
other technology necessary to provide our service
We provide service providers only with information reasonably necessary for the services they perform on our behalf or as otherwise permitted by law.
Legal and safety disclosures
We may disclose information where we reasonably believe disclosure is required or permitted by applicable law, including to:
comply with a court order, subpoena, warrant, or other lawful process
respond to a lawful request from a government or regulatory authority
investigate or prevent fraud, security incidents, or unlawful activity
protect the rights, safety, or property of SameDayMedical.ca, EMPOWER 360 Inc., our clients, or others
establish, exercise, or defend legal claims
Business transactions
If EMPOWER 360 Inc. is involved in a financing, reorganization, merger, acquisition, sale of business or assets, or similar corporate transaction, information may be disclosed or transferred as permitted by applicable law and subject to appropriate confidentiality and privacy requirements.
We do not sell or rent personal information as part of our ordinary business.
Processing Outside Canada
Some of our service providers operate or use infrastructure outside Canada, including in the United States.
As a result, personal information may be transferred to, stored in, or processed in another province, country, or jurisdiction.
When information is processed outside your jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law enforcement, governmental authorities, or national security authorities where permitted by applicable law.
We remain responsible for handling personal information under applicable Canadian privacy requirements when we use service providers to process information on our behalf.
How Long We Keep Information
We retain personal information only as long as reasonably necessary for the purposes described in this policy or as required by law.
Delivery records
Information related to completed deliveries, including booking details, pickup and delivery addresses, and communications, is generally retained for 12 months after the delivery is completed.
Payment and business records
Transaction, accounting, tax, fraud-prevention, and related business records may be retained for longer periods where reasonably necessary or required by law.
Technical records
Security logs, diagnostic information, support records, and similar operational information may be retained for a reasonable period based on the purpose for which the information is needed.
Backups
Deleted information may remain temporarily in secure backups or disaster-recovery systems until those backups are overwritten or expire through our normal backup cycle. Information retained solely in backup systems is not intended to be used for ordinary business purposes.
We may retain information longer where reasonably necessary to comply with law, investigate fraud or security incidents, resolve disputes, enforce agreements, or meet legitimate accounting or record-keeping obligations.
Requesting Deletion
You may ask us to delete personal information associated with your delivery before the normal retention period ends.
To make a deletion request, please visit https://thesameday.ca/contact and provide enough information for us to identify the relevant booking and reasonably verify that the request relates to you.
We may need to verify your identity before acting on a privacy request.
We will process valid deletion requests within the time required by applicable law and generally aim to complete them within 30 days.
There may be circumstances where we cannot immediately delete certain information, including where retention is required or permitted for legal, accounting, security, fraud-prevention, dispute-resolution, or other legitimate purposes.
Your Privacy Rights
Depending on where you live and which privacy laws apply, you may have rights concerning your personal information.
These may include the right to:
ask whether we hold personal information about you
request access to personal information under our control
ask how your personal information has been used and disclosed
request correction of inaccurate or incomplete personal information
withdraw consent where processing depends on consent, subject to legal or contractual restrictions and reasonable notice
request deletion of information in circumstances where deletion is available
make a complaint to an applicable privacy regulator
To exercise a privacy right or ask a question about your information, please visit https://thesameday.ca/contact.
We may ask for information reasonably necessary to verify your identity before providing access, making a correction, or deleting information.
We will respond within the period required by applicable law and generally aim to respond within 30 days.
Security
We use administrative, technical, and organizational safeguards designed to protect personal information against risks such as unauthorized access, collection, use, disclosure, copying, modification, loss, or disposal.
No website, database, transmission method, or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security.
If we become aware of a privacy or security incident, we will investigate and take steps appropriate to the circumstances, including providing notifications where required by applicable law.
If you believe your personal information has been accessed without authorization, please visit https://thesameday.ca/contact.
Cookies and Similar Technologies
SameDayMedical.ca uses cookies or similar technologies where necessary to operate the website, maintain sessions, and support security.
We use Google Analytics to help us understand how visitors use our website, such as which pages are viewed and general information about website usage. Google Analytics may use cookies and process technical information associated with your browser, device, and use of the website. We use this information for analytics and service improvement only. You can find more about how Google handles this information at Google’s Privacy Policy.
Children
SameDayMedical.ca is intended only for people who are at least 18 years old.
We do not knowingly collect personal information from anyone under 18.
If we learn that someone under 18 has provided personal information through SameDayMedical.ca, we will take reasonable steps to delete it.
If you believe someone under 18 has used our service, please notify us at https://thesameday.ca/contact.
Canadian Privacy Laws
EMPOWER 360 Inc. is a federally incorporated Canadian corporation with its head office in British Columbia.
Our handling of personal information is subject to applicable Canadian privacy laws. This may include British Columbia’s Personal Information Protection Act (PIPA) for activities governed by that Act and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) where it applies.
Nothing in this Privacy Policy is intended to limit rights you have under applicable privacy law.
Complaints
If you have a concern about how SameDayMedical.ca has handled your personal information, we encourage you to contact us first so that we can investigate and try to resolve it.
Please submit privacy concerns at https://thesameday.ca/contact.
You may also have the right to complain to the privacy regulator with jurisdiction over the matter.
Changes to This Privacy Policy
We may update this Privacy Policy as our services, technology, service providers, or legal obligations change.
When we update the policy, we will change the Last updated date at the top.
For significant changes, we will make reasonable efforts to provide additional notice where appropriate.
Contact
For privacy questions, access or correction requests, deletion requests, consent withdrawals, complaints, security concerns, or other privacy-related matters, please visit:
Or call us at: 604-757-6000
EMPOWER 360 Inc.
Federally incorporated in Canada
Head office: British Columbia, Canada